FAQ

 

How do you protect my personal details and medical history?
We abide by strict standard rules in the medical community. For more information, open the HIPAA Privacy Policy and Patient Bill of Rights page that is found under the Forms section.

 

Can I still be seen if I have no insurance?
Yes. Our office will still see patients who have no insurance. There are two ways that we handle this. 1) You can pay for your entire visit at check-out and get 10% off your office visit. Keep in mind, 10% off your office visit only applies if you pay for your visit in full on the date of service. 2) You can pay $50.00 at check-in and be billed for the remainder of the visit. That remaining balance must be paid within sixty days.

What do I do if I need a prescription refill?
For routine refills, please phone your pharmacist directly several days in advance to request a refill on your medication. Please contact the office for all new and written prescription refill requests during regular office hours. Medications such as narcotics, or sleeping pills, etc. are usually prescribed in the exact number needed and usually cannot be refilled without an office visit. Please remember if you are ordering your prescriptions through mail order to let us know ahead of time because they can take up to two weeks for delivery.

What do I need to do in the case of a life-threatening emergency?
Severe chest pain, severe shortness of breath or severe bleeding may be life threatening. In instances such as these, call “911” right away and the rescue squad will provide emergency ambulance service to the nearest hospital.

How can I avoid an ER visit?
We have found that many costly, unnecessary and time consuming trips to the emergency room can be avoided if you call us first. Of course you can call us during normal business hours from 8:15am-5:00pm, but we know that not all health issues arise while we are in the office. In that case, our office has a physician on call 24 hours a day and 7 days a week. If you need to speak with the physician on call after hours, call our main number, 540-433-3344, listen to the greeting and press zero. Leave a message with our answering service and our on call physician will be in touch with you.

Do your physicians make hospital rounds?
RFP utilizes Rockingham Memorial Hospital’s Inpatient Physicians to provide inpatient medical care to our patients at Rockingham Memorial Hospital. RMH Inpatient Physicians will orchestrate your care and upon your discharge, will provide RFP a summary of your hospital course. This means that while you are an inpatient, one of our physicians DO NOT make rounds to manage your care.

What insurance does your office accept and how does payment work?
We operate on a fee-for-service basis. We expect payment of our charges at the time of the visit, either by cash, check, Visa®, or Mastercard®. If correct insurance information has been given at the time of sign-in we will gladly file your primary and secondary insurance for you. It will be your responsibility to submit to other carriers. We do not accept Optima Family Care, Virginia Premier, Coventry Cares, Aetna Majestacare, Medicaid Primary (Medicaid Secondary ok), or Tricare Prime (Active Military).